Head IT Support

Infastage
  • Post Date: August 19, 2020
  • Applications 0
  • Views 636
Job Overview
– Overall responsibility for delivering responsive and effective support services

– Management of team, processes and tools regarding IT supporting services

– Setup and further development of ITSM implementation

– Building and leading virtual global team with head office in Pfäffikon and smaller support organizations in New York, London and Hong Kong

– Organisation of hardware deployment and maintenance

– Liaising closely with infrastructure, workplace and operations teams

– Extensive experience of managing IT support provision in a service desk environment

– Thorough knowledge of ITIL and experience of its appropriate implementation in an IT support context

– Expertise in the design, implementation and continuous improvement of incident management, request fulfilment and problem management processes

– Proven ability to motivate and direct staff working in IT support roles

– Good problem-solving, prioritisation and decision-making skills

– Excellent English oral and written communication skills, German is a plus

Job Detail
  • Offerd Salary120,000 CHF
  • Career LevelOthers
  • Experience4 Years
  • GenderBoth
  • INDUSTRYBanking
  • QualificationMaster’s Degree
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