Job Overview
– Management of team, processes and tools regarding IT supporting services
– Setup and further development of ITSM implementation
– Building and leading virtual global team with head office in Pfäffikon and smaller support organizations in New York, London and Hong Kong
– Organisation of hardware deployment and maintenance
– Liaising closely with infrastructure, workplace and operations teams
– Thorough knowledge of ITIL and experience of its appropriate implementation in an IT support context
– Expertise in the design, implementation and continuous improvement of incident management, request fulfilment and problem management processes
– Proven ability to motivate and direct staff working in IT support roles
– Good problem-solving, prioritisation and decision-making skills
– Excellent English oral and written communication skills, German is a plus
Job Detail
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Offerd Salary120,000 CHF
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Career LevelOthers
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Experience4 Years
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GenderBoth
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INDUSTRYBanking
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QualificationMaster’s Degree