IT Service Desk Agent

  • Post Date: April 21, 2021
  • Applications 0
  • Views 272
Job Overview
Job content
The Service Desk Agent is responsible for organising and providing outstanding first line support for our international corporate user community. He / she is responsible for a professional and timely resolution of client issues, keeps tracks and follows up on escalated support tickets, monitors service level agreements and maintains our client configuration databases. A proactive and quality driven approach to client support matters is key for success in this demanding position.

The main tasks and responsibilities include:

• Deliver best practice incident management

• First point of contact for customer liaison and keeping customers informed of progress of incidents

• Recording, investigating, diagnosing and resolving incidents

• Communicating both proactively and reactively with all users and technical resolving teams

• Ensuring correct reassignment of unresolved or misrouted incidents

• Provide proactive support in order to consistently improve the ‘end user experience’

Technical Experience:

• Windows 10 / MS Office 2016 / 2019

• Active Directory Administration

• Exchange Administration

• Internet Explorer & Chrome

• Troubleshooting PCs / Laptops / Tablets / MFD’s

• Remote Connectivity: Fortinet VPN / Citrix

• TCP/IP Troubleshooting

• Mobile Support: iOS

• Market Data: Bloomberg & Reuters

• Audio/Visual: Projectors / Video conferencing / Plasma TV’s

• Management of Anti-virus software

Candidates who would excel in our environment:

• Excellent English oral and written communication skills, German is a plus

• Educated to degree standards in IT, relevant IT accreditations (ITIL, ITSM)

• Microsoft certifications are a plus

• Customer facing, interaction skills, professional telephone manner and desk-side support

• Confidence to deal professionally with staff at all levels in the organization

• Effective communication, organisation and documentation skills

• Honest, trustworthy, a valued team member, and actively involved in achieving team objectives

• Self-motivated with a sense of urgency

Job Detail
  • Offerd Salary120,000 CHF
  • Career LevelOthers
  • Experience4 Years
  • GenderBoth
  • INDUSTRYBanking
  • QualificationMaster’s Degree
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