Junior Application Support Analyst

elouisehetrick
  • Post Date: October 8, 2021
  • Applications 0
  • Views 345
Job Overview

The successful candidate will join the Business Application Support Team and is responsible for supporting internal business users, analysing reported problems on both business and technical levels and working with internal IT teams to provide a resolution in an efficient and timely manner.

The role

• Supporting business users in Baar and globally for our main metals trading system and other applications

• Closely working with business analysts and developers to resolve reported issues

• Regular communication on status and progress of pending issues to relevant stakeholders

• Problem management and proposal of correcting measures to proactively prevent reoccurring issues

• Involvement in the application testing cycle as part of the business request delivery process

• Extend and maintain product support documentation for support staff and end users

Our ideal person:

• Self-driven and with the right sense of urgency

• Willing to go the extra mile in supporting end-users

Minimum requirements:

• Education on degree level (or equivalent) in Information Technology

• Use of ITIL processes and tools

• Knowledge and use of business analysis methodologies

• Strong SQL knowledge

• Strong mathematical knowledge

• IT development technologies and processes (SDLC)

• Fluent in English written and spoken 

Job Detail
  • Offerd Salary120,000 CHF
  • Career LevelOthers
  • Experience4 Years
  • GenderBoth
  • INDUSTRYBanking
  • QualificationMaster’s Degree
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