Communicate thoroughly and effectively with internal and external stakeholders
Maintain and track issues, tasks with the team in an agile fashion (tracking in Jira with Service Management and Confluence)
Assist support team members on support topics, resolve ongoing technical problems
Coordinate technical work with external service provider
Working with site administrators and business users to identify issues and elicit supporting information as needed
Working with both QA and vendor technical support teams to reproduce the issue and resolve it
Help with the deployment and configuration of new courses
We are committed to providing benefits, which promote mental, physical and financial well-being. From healthy meal options in our restaurants and bistros to free use of the in-house gym including sport classes with professional trainers.
We reimburse public transport for commuting to work.
We provide tuition assistance for further education and training courses.
Atlassian toolset (Jira with Service Management, Confluence)
Optionally experience with the Cornerstone Platform (CSOD – administration, technical configuration, integration, assist with ticket resolution)
The minimum requirements are:
A minimum of 5 years of experience in delivering software solutions, consulting or supporting the required technologies
A degree in Engineering, Computer Science or Information Technology (or equivalent)
Fluent written and spoken English
Ability to work well independently and as part of a global team
Offerd Salary120,000 CHF