Technical Support Analyst (LMS)

elouisehetrick
  • Post Date: December 3, 2021
  • Apply Before: March 28, 2022
  • Applications 0
  • Views 128
Job Overview

Elicit requirements from various stakeholders (including liaising with content providers on behalf of business)Documenting implementation and work items for internal and external team members

Communicate thoroughly and effectively with internal and external stakeholders

Maintain and track issues, tasks with the team in an agile fashion (tracking in Jira with Service Management and Confluence)

Assist support team members on support topics, resolve ongoing technical problems

Coordinate technical work with external service provider

Working with site administrators and business users to identify issues and elicit supporting information as needed

Working with both QA and vendor technical support teams to reproduce the issue and resolve it

Help with the deployment and configuration of new courses

Benefits:

We are committed to providing benefits, which promote mental, physical and financial well-being. From healthy meal options in our restaurants and bistros to free use of the in-house gym including sport classes with professional trainers.

We reimburse public transport for commuting to work.

We provide tuition assistance for further education and training courses.

The ideal candidate will have experience with the following technologies:Scripting (Powershell, SQL, HTML, CSS, good with Excel)

Web technologies (basic HTML, CSS, JavaScript, REST)

Atlassian toolset (Jira with Service Management, Confluence)

Optionally experience with the Cornerstone Platform (CSOD – administration, technical configuration, integration, assist with ticket resolution)

The minimum requirements are:

A minimum of 5 years of experience in delivering software solutions, consulting or supporting the required technologies

A degree in Engineering, Computer Science or Information Technology (or equivalent)

Fluent written and spoken English

Ability to work well independently and as part of a global team

Job Detail
  • Offerd Salary120,000 CHF
  • Career LevelOthers
  • Experience4 Years
  • GenderBoth
  • INDUSTRYBanking
  • QualificationMaster’s Degree
Shortlist Never pay anyone for job application test or interview.