Application Support Analyst

elouisehetrick
  • Post Date: June 13, 2022
  • Applications 0
  • Views 247
Job Overview

The successful candidate will join the Business Application Support Team and is responsible for supporting internal business users, analyzing reported problems both on business and technical levels and working with internal IT teams to provide a resolution in an efficient and timely manner.

The Role:

Supporting business users in Baar and globally for all the coal business applications

Closely work with business users, service desk, and the developers to resolve reported issues

Regular communication on status and progress of pending issues to relevant stakeholders

Problem management and proposal of correcting measures to proactively prevent reoccurring issues

Involvement in the application testing cycle as part of the business request delivery process

Extend and maintain product support documentation for support staff and end users

Technical Experience:

Strong SQL knowledge

IT development technologies and processes (SDLC)

Our Ideal Person:

Education on degree level (or equivalent) in Information Technology

Use of ITIL processes and tools

Willing to learn new technologies and embraces citizen developer attitude

Knowledge and use of business analysis methodologies

Fluent in English written and spoken

Strong mathematical knowledge

Self-driven and with the right sense of urgency

Willing to go the extra mile in supporting end-users

Job Detail
  • Offerd Salary120,000 CHF
  • Career LevelOthers
  • Experience4 Years
  • GenderBoth
  • INDUSTRYBanking
  • QualificationMaster’s Degree
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