Incident & Release Manager – Claims Applications 80-100%

elouisehetrick
  • Post Date: January 20, 2022
  • Applications 0
  • Views 815
Job Overview

For our T&T P&C Claims team, we are looking for an experienced and technically skilled IT Operation and Infrastructure Lead.

What you do

Coordinate and take ownership of issues in the productive environment with the IT applications being used by Zurich Claims departments

Be the single point of contact for Claims business department for production issues and pro-actively inform and keep track of tickets
Coordinate the resolution of tickets with other IT teams such as Incident Management, Development Teams and external providers

Be the expert and main contact for any infrastructure topics related to the Claims applications

Coordinate any infrastructure related topic with our strategic external supplies such as upgrades, patching activities, component renewals and re-platforming plans

Perform hands-on incident analysis, fixing and root cause identification for infrastructure issues

Perform and coordinate monthly releases around the claims applications

Assure completeness and correctness of the IT-documentation

Minimum of 5 years working experience in similar positions and/or in areas such as IT Infrastructure and Incident Management

Bachelor’s degree in Computer Science or other Information Technology related areas

Excellent English communication skills (verbal and written)

Experience in collaboration and coordination of outsourced supporting teams nearshore and offshore

Deep knowledge of ITIL processes (Incident, Problem and Change Management)

Experience in analysing incident and debugging applications in Java, Tomcat, Websphere and MS SQL Server

Knowledge of Windows OS and Linux OS administration

Understanding of system integration (Webservices, REST, SOA)

Experience in continuous integration and release management tools (Atlassian Suite (JIRA, Confluence, Bamboo), GIT, Maven, HP ALM)

Experience with and knowledge of Guidewire ClaimCenter is a great advantage

Job Detail
  • Offerd Salary120,000 CHF
  • Career LevelOthers
  • Experience4 Years
  • GenderBoth
  • INDUSTRYBanking
  • QualificationMaster’s Degree
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