IT Support Specialist

Infastage
  • Post Date: June 14, 2021
  • Applications 0
  • Views 260
Job Overview
Responsible for 1st and 2nd level support for a group of about 60 users in Bendern;

On-site support mainly in Liechtenstein (main place of work), introductory phase and regular assignments in Pfäffikon SZ;

Accurately categorizing and prioritizing incidents and service requests before dispatching to the appropriate team;

Troubleshooting and resolving owned incidents and applying corrective actions;

Escalating incidents or service requests when necessary and following-up on their progress;

Installation, allocation and delivery of endpoint devices such as laptops, desktops and phones;

Management, installation, and support of IT-infrastructure in meeting rooms;

Supporting infrastructure, workplace and operations teams.

Educated to degree standards in IT;

Proven service and ICT support expertise; experience in financial industry is a plus;

Broad technical skillset, expertise in Microsoft Windows and M365 environment;

Customer facing, interaction skills, professional telephone manner and desk-side support;

Commitment to service improvement with a self-initiative, customer focused attitude;

Priority management skills;

Team player, willingness to actively participate in the team;

Excellent oral and written communication skills in English and German.

Job Detail
  • Offerd Salary120,000 CHF
  • Career LevelOthers
  • Experience4 Years
  • GenderBoth
  • INDUSTRYBanking
  • QualificationMaster’s Degree
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